2022-PRESENT
PROJECT MANAGER & CONTENT STRATEGIST
Acton Academy and School of Business

• Manage and support content team operations, including: development, editing, publication, and maintenance of content

• Ensure adherence to Learning Design and Socratic Question principles throughout all content to strengthen critical thinking

• Maintain up-to-date content roadmap and weekly progress reporting

• Plan, test, and utilize content solutions and features for app and web platforms

• Manage daily operations related to legacy and next-generation content

2018-2022
SENIOR PRODUCT MANAGER (OPERATIONS)
Beneplace, LLC

• Manage the day-to-day operations of the Digital Products team

• Define product vision, strategy, and roadmap

• Manage project timeline, scope, and prioritization

• Participate in the Agile software development process 

• Manage customer service operations

• Work with internal and external clients to understand product vision

2012-2018
PRODUCT OWNER (OPERATIONS)
SunPower

• Ambassador for customer care and production support

• Define product vision, strategy, and roadmap

• Manage project timeline, scope, and prioritization

• Develop and maintain weekly metrics on progress for senior management

• Lead development team from concept to implementation 

• Work with internal and external clients to understand product vision

TECHNICAL WRITER
SunPower

• Collaborated with product management, UX/UI team, and software development to create online content strategy for software products 

• Researched, defined, and delivered documentation for hardware and software products in collaboration with product management and engineers

• Expedited content creation, revision, review, approval, and release process for multiple products simultaneously

• Created content for multiple audiences including: solar customers and partners, engineers, customer support, sales, and marketing

• Organized and maintained various team content management sites

2011-PRESENT
OWNER, WRITER, PROJECT MANAGER
Write On, LLC + lstauss&co

• Created digital roadmaps including marketing and content strategy

• Documented app instructions for iOS and Android smart devices

• Scripted, recorded, and edited instructional product videos

• Edited technical documentation and online copy

• Wrote and maintained wiki documentation for hardware configuration, programming guidelines, and software instruction

2008-2011
TECHNICAL WRITER
Cardinal Automation Group

• Wrote, edited, and designed manuals, guides, proposals, and brochures

• Created copy, layout, design, and online ordering for CardinalAG.com

• Prepared documentation for translation and worked with vendor for content

• Performed efficient and effective interviews with SMEs

• Reviewed scope, content, grammar, and format of company documentation